CITY OF INDUSTRY, California

7×24H

Shipping Policy

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. It usually takes about 5-15 business days for standard shipping and 3-5 business days for express shipping, when the logistics tracking number comes out. 

Verification


A confirmation email will be sent to you once the order is authorized and verified. (If you didn't leave an email address. We are not able to send you a confirmation email.) We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing


It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.

Shipping


Standard Shipping takes 5-15 business days to arrive, and Express shipping takes 3-5 business days to arrive when logistic tracking number comes out. Please refer to the table below for various shipping times to international destinations.

Tracking


If you can't track your package by the tracking number, don't worry, that because our package is sent from China to America so the tracking number will be invalid when it stays abroad, after it arrives in America, USPS will take this package then your tracking number will be available. 

Note: Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam and Alaska cannot be delivered via express.

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

* Please contact our customer service representative within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.